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Privacy & Security Requirements

To protect your personal information and account security, never post personally identifiable information including Social Security numbers, email addresses, account numbers, or usernames. Additionally, do not repost any content that was shared with you through private messages. If you need to provide account-specific information for assistance, please create a web ticket for our Client Services team.

Conversations on any of the above platforms may not be private and are not intended for account, trading, or service-related activity or questions. Please be aware that malicious parties might impersonate IBKR employees as part of a scam attempt. If you see a handle claiming to be IBKR that isn't listed above, do not engage and report it via web ticket. Do not transmit any personal or account information, even if you may believe the page is secure. IBKR will never seek personal or sensitive information on these platforms.

Before You Post

We encourage you to review our FAQs and User Guides before posting questions on social media, as your question may already be covered in our existing resources.

Content Guidelines

All posts must be related to IBKR services and platforms. We do not allow copyrighted material, solicitations, promotions, or third-party content. Profanity and obscene language are prohibited.

Investment Advice Disclaimer

Content shared by IBKR is provided for informational purposes only and should not be considered an offer to sell or a solicitation to buy any security, or investment advice. We do not monitor account performance to suggest whether you should buy, sell, or hold investment products. Instead, we provide educational tools and resources to help you make your own informed investment decisions. All information shared is for educational and informational purposes only and should not be construed as financial advice.

IBKR is not responsible for content made by other users. Any opinions, statements, or views posted by other users are their own and do not reflect those of IBKR. Such content should not be relied upon and is neither endorsed nor reviewed by IBKR for accuracy, relevancy, or completeness. Third-party trademarks and service marks are the property of their respective owners. On platforms that support user discussion, IBKR reserves the right, at its sole discretion, to remove comments for any reason.

User Conduct & Compliance

We expect all users to engage respectfully and constructively in our community. Abusive, offensive, or inappropriate behavior will not be tolerated. While original creators retain ownership of their content, posting grants IBKR a non-exclusive license to use, reproduce, and distribute the content. We reserve the right to review, edit, or remove any comments or posts that violate our guidelines or are deemed inappropriate at any time and for any reason.

When to Contact Client Services

For account-specific questions, trade execution concerns, deposit and withdrawal assistance, account verification, security matters, or technical platform support, please contact our Client Services team directly. Urgent trading or settlement issues requiring immediate attention, complex account-specific scenarios requiring verification, and any matters involving confidential information should not be discussed on social media.

Use our secure support portal at https://ibkr.com/help to ensure your personal information is handled securely. You can expect responses typically within one business day, with the ability to track your inquiry status and access specialized representatives when needed.

Platform Feedback

For specific platform feedback and suggestions, please submit them directly to our team rather than posting on social media.